🎉 Free Shipping For Orders Over $100
Orders and Shipping
How long will it take to receive my order?
Order processing and transit times are explained in our Shipping Policy. Processing time starts after payment is confirmed; transit time starts after shipment. Please review the policy before ordering. Delivery estimates are not guarantees and may be affected by carrier delays, holidays or weather.
How much does shipping cost, and where do you ship?
Available destinations, shipping charges and any free-shipping conditions are shown in our Shipping Policy and at checkout. Enter your delivery address to see the options available for your order before making payment.
Can I change or cancel my order?
Email support@ragstorosesclothing.com as soon as possible with your order number and the requested change. Changes or cancellations depend on whether processing or shipment has begun and cannot be guaranteed. Please refer to our Shipping Policy and Return & Refund Policy for the applicable conditions.
How can I track my order?
Once your order ships, we will send the available tracking information by email. Tracking updates may take time to appear. If you have not received tracking details or need help with a delayed package, email support@ragstorosesclothing.com with your order number.
My tracking says delivered, but I have not received my package. What should I do?
Check your delivery address, mailbox and other safe delivery locations, and ask household members or building staff. Contact the carrier using your tracking number. If you still cannot locate the package, email support@ragstorosesclothing.com so we can help investigate.
Payments and Privacy
What payment methods do you accept?
The payment options available for your order are displayed at checkout. Please review our Payment Methods page for more information, and check the order total and currency before paying.
How is my personal information used?
Our Privacy Policy explains how personal information is collected, used and shared, including with service providers needed to process payments and deliver orders. Please review that policy for details and information about applicable privacy rights.
Returns and Refunds
Can I return or exchange an item?
Eligible returns and exchanges are handled according to our Return & Refund Policy. That policy explains the request deadline, item condition requirements, exclusions and any applicable costs. Contact support@ragstorosesclothing.com before sending anything back so we can provide instructions and the correct return address.
What should I do if an item is damaged, defective or incorrect?
Contact support@ragstorosesclothing.com promptly and follow the reporting timeframe in our Return & Refund Policy. Include your order number, a description of the issue, and clear photos of the item and packaging. Our support team will review the issue and explain the available resolution.
Who pays for return shipping?
Responsibility for return shipping depends on the reason for the return and the conditions in our Return & Refund Policy. Please review those terms before ordering and obtain return instructions before shipping an item. The business address listed below is not automatically a return address.
How long does a refund take?
Refunds are reviewed and processed according to our Return & Refund Policy. Approved refunds are issued to the original payment method. Your bank, card issuer or payment provider may take additional time to show the credit. Contact us if you need help checking a refund.
Contact Us
How can I contact customer support?
For questions about products, orders, delivery or returns, email support@ragstorosesclothing.com. If your enquiry concerns an order, include your order number and the email address used at checkout.
Business Name: Rags to Roses Clothing
Website: https://ragstorosesclothing.com
Support Email: support@ragstorosesclothing.com
Business Address: Thon 3, Tho Loc, Tho Xuan, Thanh Hoa, Thanh Hoa 41640, Vietnam